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Challenges in e-Government System in Rajasthan with Special Reference to Tribal District Dungarpur, Rajasthan, India

Ritu Khanna, Vipin Khanna


Dungarpur district in the tribal area of Rajasthan state is continuously stepping forward towards ICT-enabled governance. All the ICT-enabled governance applications like E-Mitra/CSC, E-Sugam, land record computerization, i.e., Apna Khata, etc. are doing well and the usage of these applications is increasing very rapidly in the urban area of Dungarpur. But when it comes to the rural part of this district, the story is different in different blocks. The government is trying to provide more access to government services through various e-governance projects but there are some challenges in providing e-governance in this district because of geographical problems, electricity and internet connectivity problems, low literacy rate, etc. Major findings of this study are low awareness in rural area; high satisfaction level of users; low usages; e-governance projects are still not reaching the poor; there are several local intermediaries; women participation is low; and many other problems. The study concludes that much of the potential benefits of e-governance are not being realized.

Keywords: E-governance, Dungarpur, poor, citizen, E-Mitra, CSC

Cite this Article

Ritu Khanna, Vipin Khanna. Challenges in e-Government System in Rajasthan with special reference to Tribal District Dungarpur, Rajasthan, India. Omniscience: A Multi-disciplinary Journal. 2017; 7(1): 1–3p.

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