Open Access Open Access  Restricted Access Subscription or Fee Access

Role of WhatsApp Groups in the Effective Delivery of Bangalore University Library Services to their Users: A Study

Narayanaswamy B. V., Shivaraja O., Radhakrishna B. R.


Information Communication Technology (ICT) plays an essential role in transmitting ideas, thoughts, and information. Social networking websites are a great example of a communication network that is a social structure that allows users to interact and collaborate with other users. WhatsApp is a free quick messenger app that allows users to send text messages and multimedia files. In this paper, an online survey was conducted to measure the role and usability of WhatsApp groups for the delivery of Bangalore University Library services to their users. An online questionnaire was used to gather information from respondents. Findings indicated that respondents showed a positive attitude toward getting library services over WhatsApp groups. Most of the respondents believed that the use of WhatsApp groups plays a significant role in the effective delivery of library services in their study, research, and teaching purposes.


Bangalore university library, library services, social networking, WhatsApp group

Full Text:



Kalia G. A Research Paper on Social media: An Innovative Educational Tool. Issues Ideas Educ. 2013; 1 (March): 43–50p.

Yeboah J, Ewur GD. The impact of Whatsapp messenger usage on students’ performance in tertiary institutions in Ghana. J Educ Pract. 2014; 5(6): 157–164p.

Sarker GR. Impact of WhatsApp messenger on the university level students: A sociological study. Int J Nat Social Sci. 2015; 2(4): 118–125p.

Fawzi HA. Usage WhatsApp application for e-learning and its impact on academic performance in Irbid National University in Jordan. Int J Appl Eng Res. 2015; 10(19): 39875–39879p.

Hamiyet S. Affecting higher students learning activity by using WhatsApp. Eur J Res Reflection Educ Sci. 2016; 4(3): 88–93p.

Bajpai, Maneesh Kumar. Impact of WhatsApp on LIS professionals. DESIDOC J Libr Inf Technol. 2016; 36(6): 364–370p.

Bhatt A, Arshad M. Impact of Whatsapp on youth: a sociological study. IRA, Int J Manage Soc Sci. 2016; 4(2): 376–386p.

Parabhoi Lambodara. Use of social networking site Whatsapp among the user of state library, Shimla: a case study. 1st International Conference on Transforming Library: 2017; 905–912p.

Ahmed S. Whatsapp Messenger usage patterns among students in Karachi: a sociological study. J Inf Commun Tech (JICT). 2018; 12(1): 28-36p.

Thanuskodi S. Usage of social media among LIS students in India. In Literacy Skill Development for Library Science Professionals. IGI Global, 2019; 1–24p.

Lawanson T. Undergraduate student use of social media: case study of built environment disciplines at the University of Lagos, Nigeria. University of Mauritius Res J. 2016 22 (May); 260–279p.


  • There are currently no refbacks.