Role of WhatsApp Groups in the Effective Delivery of Bangalore University Library Services to their Users: A Study

Authors

  • Narayanaswamy B. V. Assistant Librarian, University Library, Bangalore University, Jnana Bharathi, Bangalore, 560056
  • Shivaraja O. Assistant Librarian, University Library, Bangalore University, Jnana Bharathi, Bangalore, 560056
  • Radhakrishna B. R. University Librarian, University Library, Bangalore University, Jnana Bharathi, Bangalore, Karnataka, India

Keywords:

Bangalore university library, library services, social networking, WhatsApp group

Abstract

Information Communication Technology (ICT) plays an essential role in transmitting ideas, thoughts, and information. Social networking websites are a great example of a communication network that is a social structure that allows users to interact and collaborate with other users. WhatsApp is a free quick messenger app that allows users to send text messages and multimedia files. In this paper, an online survey was conducted to measure the role and usability of WhatsApp groups for the delivery of Bangalore University Library services to their users. An online questionnaire was used to gather information from respondents. Findings indicated that respondents showed a positive attitude toward getting library services over WhatsApp groups. Most of the respondents believed that the use of WhatsApp groups plays a significant role in the effective delivery of library services in their study, research, and teaching purposes.

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Published

2021-09-08

Issue

Vol. 8 No. 2 (2021)

Section

Case Study

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